888.com invests in Customer Service
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888.com invests in Customer Service

888.com, one of the world's leading sports betting and gaming companies, has deployed Right Now in order to further improve its customer service.

Soon, Right Now service will offer customers Email and Chat help. At first, RightNow Chat will only be offered to registered customers during the cashier process.

Thanks to the RightNow deployment, 888.com will improve the efficiency of its contact centre agents, so that they will be able to handle more contacts per hour. One centralised information centre will replace less efficient multiple systems.

888’s contact centres for sports betting, poker, casino and bingo are located in Gibraltar, Antigua and Romania. They are available in 12 languages.